Instructions for cancellation & Cancellation form

Table of Contents


  1. Instructions for cancellation
  2. Electronically Cancelation form
  3. PDF-download Cancellation form


Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

1. Instructions for cancellation

Right to cancel


You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Eva Landmann, Elfgard®, Ziegelofenweg 8, 67346 Speyer, Germany, Tel.: +49(0)17657606427, Email: of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or Email). You may use the attached model cancellation form, but it is not obligatory.


You can also electronically fill in and submit the model cancellation form below.


We will communicate to you an acknowledgement of receipt of your cancellation by Email without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


Effects of cancellation


If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods



Exclusion and/or premature expiration of the right to cancel


The right to cancel is excluded for contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.




2. Electrinically Cancellation form

Withdrawal Form

Note: Please fill out the fields marked with an asterisk.

3. PDF-download Cancellation form

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Who is Elfgard®




Ziegelofenweg 8, D-67346 Speyer, Germany

+49 (0) 176 57606427


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